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A decision we made when we embarked on this journey was that we would treat our customers the way we would wish to be treated.  
We have identified the things we need to do to ensure that everyone who shops with us has an amazing experience.
1.  Develop an online shopping experience that is easy to navigate and use.
2.  Only sell products that we have in stock so there are no delays in shipping.
3.  Ship orders as fast as humanly possible.
4.  Reply to all forms of communication as soon as possible.

Our customers are part of our community, and we are grateful that they have put their trust in us to provide them with the food and treats they wish to give to their beloved pets.  This is not something we take lightly.


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